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Facilities

Infrastructure

The ECU Survey Research Centre (ECU SRC) is equipped with the following state-of-the-art facilities:

  • a computer assisted telephone interviewing (CATI) facility with twenty eight permanent interviewer work stations that are networked with a supervisor;
  • bespoke multi-modal data collection software that enables an innovative, cost effective and flexible means of capturing and processing questionnaire data;
  • an automated telephone dialer system for accuracy and increased efficiency;
  • recording capability and audio;
  • a bulk SMS messaging system;
  • customised intelligent software allowing pre-coded responses to assist in accuracy and efficiency as well as cater for open-ended fields, where required;
  • online survey capacity;
  • face-to-face central location interviewing using wireless mobile devices;
  • web interviewing facilities.

Data security

ECU SRC servers and systems are stored locally in Perth and are the responsibility of ECU IT Service Centre (ITSC), who are regularly audited by Office of Auditor General in order to ensure its Information Security Controls are appropriate. Firewalls, anti-virus systems, password protection, use of SOE equipment and encryption processes ensure security and confidentiality of all data collected and stored by ECU SRC.

Technology and management control mechanisms include:

  • antivirus tools;
  • multi-layered firewalls;
  • daily back-ups;
  • encryption/SSL;
  • password controls;
  • electronic IDs; and
  • change controls.

At an individual level all Survey Research Centre staff are required to sign a confidentiality agreement regarding the use of name-identified data. The Centre works under the Australian Code for the Responsible Conduct of Research.

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ISO Experts

In an increasingly competitive business environment with rising global opportunities, providers of market opinion and social research services, need the ability to demonstrate their capabilities in the provision of accurate and credible services. These services should be delivered in a professional manner and in accordance with internationally recognised codes of conduct such as the Standard ISO 20252:2019, Market Opinion & Social Research - Vocabulary and Service Requirements.

ISO Experts Auditors have extensive experience with Market and Social Research Organisations of various sizes.

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The Research Society

The Research Society is the peak body in Australia for everyone engaged or interested in market, social and opinion research, whether you use it or provide it and data analytics, customer experience and insight.

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